By accessing and using azenagems.com (“Website”), you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services.
We specialize in the sale of loose diamonds and diamond jewelry. We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Website.
Diamond Grading: All diamonds sold on our site are accompanied by a grading report from reputable laboratories (e.g., GIA, IGI, HRD), unless stated otherwise. The characteristics of the diamond listed on the report are final.
All prices are in EUR. We reserve the right to change prices at any time without prior notice. In the event of a pricing error on the website, we reserve the right to cancel any orders placed for the product listed at the incorrect price.
We accept payments via major credit and debit cards (Visa, MasterCard, American Express, Discover, and others supported). All card payments are processed securely through Stripe, a leading global payment processor.
Security: Payment security is of utmost importance to us. We do not store your full credit card number, expiration date, or CVV code on our servers. Your payment data is encrypted and transmitted directly to Stripe in compliance with the highest PCI-DSS (Payment Card Industry Data Security Standard) requirements.
We provide secure shipping for all our products. All shipments are fully insured during transit. An adult signature is required upon delivery.
We offer a 30-day return policy. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging along with all original diamond certificates.
In no event shall Azena, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
These Terms shall be governed and construed in accordance with the laws of HUNGARY, without regard to its conflict of law provisions.
Questions about the Terms of Service should be sent to us at support@azenagems.com.
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