1. Introduction

Welcome to Azena. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@azenagems.com.

When you visit our website azenagems.com and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering at the Services, expressing an interest in obtaining information about us or our products (specifically diamonds and jewelry), when participating in activities on the Services, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect can include the following:

• Name and Contact Data (Email address, phone number, shipping address).
• Credentials (Passwords, hint questions, and similar security information used for authentication and account access).
• Payment Data (We do not store credit card details; they are processed by secure third-party payment gateways).
• Social Media Login Data (If you register using Facebook or other social media accounts, we access basic account information such as your name and email).

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To facilitate account creation and logon process (including Facebook Login).
• To send you administrative information.
• To fulfill and manage your orders (processing payments, shipping high-value items securely, and providing insurance documentation).
• To enforce our terms, conditions, and policies.

4. Sharing Your Information

We only share information with the following third parties:

• Payment Processors: To process your payments securely.
• Shipping & Logistics: To deliver your orders (e.g., FedEx, DHL, Brinks).
• Compliance: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. User Data Deletion Instructions

According to the rules of General Data Protection Regulation (GDPR), we provide you with the option to request the deletion of your data.

If you wish to delete your account and all associated personal data from our website, please follow these instructions:

1. Send an email to our Data Protection Officer at: support@azenagems.com.
2. Use the subject line: “Request for Account Deletion”.
3. In the body of the email, please state your full name and the email address associated with your account (or Facebook account used for login).

Upon receiving your request, we will verify your identity to ensure the security of the account. Once verified, we will permanently delete your account and personal data from our systems within 30 days, except for data we are required to retain for legal or tax purposes (such as invoices for diamond purchases).

6. Cookie Policy

We use cookies to help improve your experience of our website. This may include essential cookies for the shopping cart functionality and analytics cookies to understand how visitors interact with our site.

7. Contact Us

If you have questions or comments about this policy, you may email us at support@azenagems.com or by post to:

AZENA LUXE KFT.
Street: Vezér utca 149. F. ép. Fsz. 4.,
1144, BUDAPEST, Country: HUNGARY
VAT ID: HU32893401
PM License PR9316/1/2025
azenagems.com